job description - Specialist: IT Systems
Role Purpose
- To ensure availability of critical IT Systems and Services with a focus on Citrix and terminal services.
Your Responsibilities Will Include
- To ensure problems are identified, resolved and managed in a timely manner so as not to impact business.
- Be a technical/operational lead focusing on Citrix virtual apps and desktops (i.e., Netscaler, Microsoft terminal services, etc.)
- Ensure operational/optimisation processes are recommended and implemented within a high-pressured environment; this includes analysis and reporting as well as customer liaison.
- Assist with strategic planning, testing and implementation of enterprise IT technologies and solutions.
- Operational Excellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards -ITIL, CoBit, ISO17799,9000
The Ideal Candidate For This Role Will Have
- Degree/Diploma in IT or related
- Minimum 3-5 years of enterprise application support experience, i.e., Microsoft Terminal services, virtual desktop and Citrix
- Microsoft certification (i.e., MCSE / MCITP) or Citrix certification
- 2 – 3 years ITIL framework experience
Core Competencies, Knowledge And Experience
- In depth knowledge of Microsoft servers, desktop applications, systems management and automation across various IT architectures and platforms
- Skills; Analytical, Problem solving, Leadership, Communication (verbal and written); co-ordination; interpersonal skills and Decision Making.
- Citrix virtual application and desktops
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At Vodafone, we help organisations succeed in a digital world. With our expertise in connectivity, our leading IoT platform, and our global scale, we can deliver the results you need to progress.
