job description - Spare Parts Administrator
- Responsible for general support and service delivery on spare parts for Direct Customer as well as ASP and Distributor support on Parts.
- Engage with ASPs and distributors to optimize spare part available to support end user's needs
- Spare Parts process management
- Provide feedback and updates to Customers /Partners o Coordinate parts availability in general; internally and with external suppliers.
- Support the warranty process with parts, but not be responsible for Warranty.
- Liaise with the warehouse in ZA on parts availability and handling.
- Liaise with the Spare Parts Team in Europe on parts availability.
- Engage partners with quarterly review of their spare parts stock versus the local install base and generate adequate stock orders to complement lack of parts.
- Identification of parts needed (with support from the technical teams i.e. Line Of Business managers and Technical Support teams)
- Prepare spare parts quotes for Direct customers on all parts.
- Prepare spare parts quotes for Distributors on APAC parts.
- Any other duties as deemed appropriate by your line manager
What will make you successful?
- Attributes - analytical; meticulous; good communicator and team-player
- 3-5 Years' experience in similar role - Accurate Handling and Management of parts.
- Fluent in English written & spoken & expressive.
- Functional experience in spread sheets; reporting; quoting and planning.
- Preferred background: Regional experience, understanding of distributor, service partners and data center users
- Knowledge of data center facilities, electrical projects and precision cooling will be a plus.
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We build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems.