Senior Qualitative UX ResearcherOld Mutual
5 days ago0 Applicants
- Qualitative data gathering & analysis,
- Working with Design Ops to establish the Research Ops
- Design evaluation and simulations and the respective methods and standards
- Experience outcomes measurement.
- Personalisation on digital Platforms and comms
- Driving Digital growth and Sales
- Data and analytics teams
- Design Chapter Leads, Designers & Quantitative Researcher
- Product Owners
- E-commerce and growth teams
- Customer experience
- Lead UX Research at Old Mutual
- The custodianship of Qualitative Research methods and standards
- Conduct discovery sessions and customer/employee interviews.
- Design and execute end-to-end customer primary research using a wide variety of qualitative methods, and interpret analysis through the lens of business impact, experience outcomes
- Uphold a rigorous research standards
- Adapt methods creatively to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
- Measure outcomes and connect research outputs to strategic goals.
- Mentor and collaborate closely with UX & UI Designers
A deep understanding of quantitative research methods:
- Data gathering
- Experience conducting usability Testing,
- task analysis,
- heuristic evaluations,
- Journey & ecosystem mapping, implementation, and measurement,
- personas, or requirements analysis
Proficiency in the following toolset:
- User testing and research platform(s)
E-Commerce and Journey optimization
- Experience working in Digital
- Experience working in an agile/scrum development process.
- Thought leadership and caching in your area of
- Continuous Experimentation
- Develops peers and possibly direct reports through mentoring and coaching.
- Drives operational excellence through area of supervision.
- Leads service delivery.
- Accountability for managerial work, including selection, performance management and talent management.
- Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
- Manages supplier relationships in delivery.
- Needs to report on and hold accountability for the performance of the Quantitative Research chapter
About the company
We are a pan-African investment, savings, insurance, and banking group.