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Old Mutual  company logo

Senior Qualitative UX Researcher

Old Mutual
GautengSouth Africa
5 days ago0 Applicants
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  • Qualitative data gathering & analysis,
  • Working with Design Ops to establish the Research Ops
  • Design evaluation and simulations and the respective methods and standards
  • Experience outcomes measurement.
  • Personalisation on digital Platforms and comms
  • Driving Digital growth and Sales

Collaborate with:

  • Data and analytics teams
  • Design Chapter Leads, Designers & Quantitative Researcher
  • Product Owners
  • E-commerce and growth teams
  • Customer experience


  • Lead UX Research at Old Mutual
  • The custodianship of Qualitative Research methods and standards
  • Conduct discovery sessions and customer/employee interviews.
  • Design and execute end-to-end customer primary research using a wide variety of qualitative methods, and interpret analysis through the lens of business impact, experience outcomes
  • Uphold a rigorous research standards
  • Adapt methods creatively to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
  • Measure outcomes and connect research outputs to strategic goals.
  • Mentor and collaborate closely with UX & UI Designers

Technical Expertise

A deep understanding of quantitative research methods:

  • Data gathering
  • Experience conducting usability Testing,
  • task analysis,
  • heuristic evaluations,
  • Journey & ecosystem mapping, implementation, and measurement,
  • personas, or requirements analysis

Proficiency in the following toolset:

  • Figma
  • Miro
  • User testing and research platform(s)

E-Commerce and Journey optimization

Business Acumen

  • Experience working in Digital
  • Experience working in an agile/scrum development process.
  • Thought leadership and caching in your area of
  • Continuous Experimentation 

Management Effectiveness

  • Develops peers and possibly direct reports through mentoring and coaching.
  • Drives operational excellence through area of supervision.
  • Leads service delivery.
  • Accountability for managerial work, including selection, performance management and talent management.
  • Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
  • Manages supplier relationships in delivery.
  • Needs to report on and hold accountability for the performance of the Quantitative Research chapter
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About the company
Old Mutual  logo

We are a pan-African investment, savings, insurance, and banking group.

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