Senior Qualitative UX Researcher

• Qualitative data gathering & analysis,
• Working with Design Ops to establish the Research Ops
• Design evaluation and simulations and the respective methods and standards
• Experience outcomes measurement.
• Personalisation on digital Platforms and comms
• Driving Digital growth and Sales

Collaborate with:

• Data and analytics teams
• Design Chapter Leads, Designers & Quantitative Researcher
• Product Owners
• E-commerce and growth teams
• Customer experience

Responsibility

• Lead UX Research at Old Mutual
• The custodianship of Qualitative Research methods and standards
• Conduct discovery sessions and customer/employee interviews.
• Design and execute end-to-end customer primary research using a wide variety of qualitative methods, and interpret analysis through the lens of business impact, experience outcomes
• Uphold a rigorous research standards
• Adapt methods creatively to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
• Measure outcomes and connect research outputs to strategic goals.
• Mentor and collaborate closely with UX & UI Designers

Technical Expertise

A deep understanding of quantitative research methods:

• Data gathering
• Experience conducting usability Testing,
• task analysis,
• heuristic evaluations,
• Journey & ecosystem mapping, implementation, and measurement,
• personas, or requirements analysis

Proficiency in the following toolset:

• Figma
• Miro
• User testing and research platform(s)

E-Commerce and Journey optimization

Business Acumen

• Experience working in Digital
• Experience working in an agile/scrum development process.
• Thought leadership and caching in your area of
• Continuous Experimentation 

Management Effectiveness

• Develops peers and possibly direct reports through mentoring and coaching.
• Drives operational excellence through area of supervision.
• Leads service delivery.
• Accountability for managerial work, including selection, performance management and talent management.
• Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
• Manages supplier relationships in delivery.
• Needs to report on and hold accountability for the performance of the Quantitative Research chapter