job description - Senior Professional Services Project Manager
- Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers
- Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
- Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives
- Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)
- Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
- Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
- Act as a liaison to Partner Consultants and/or delivery partners
- Develop a functional knowledge of GitLab technologies
- Maintain an awareness of emerging GitLab technologies
- Ability to manage large scale commercial projects and lead executive stakeholder meetings and communications
- Ability to work cross functionally with GitLab support, engineering, product teams to resolve complex customer problems
- Contribute to and continue to evolve the PS Project manager tools and processes
- Summarize key customer projects on a monthly basis; provide quarterly role-up for QBRs
- Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates
Professional Services Project Manager Requirements
- Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
- Bachelor's degree in engineering, computer science or related field
- Demonstrated progressive experience working as a project manager on IT-based projects
- Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
- Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
- Experience using various project management and/or agile tools
- Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
- Excellent customer-facing and internal communication skills
- Great written and verbal communication skills
- Solid organizational skills, including attention to detail and ability to handle multiple priorities
- Demonstrated ability to think strategically about business, products, and technical challenges
- Ability to travel if needed and comply with the company’s travel policy
- Ability to manage and successfully run customer projects like a business:
- Create consistent and concise exec-level status reporting both internally & externally
- Find creative solutions to project challenges before they become an escalation
- Establish strong, trusting relationships with management or other influential roles within the customer's organization
- Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed)
- Performance Indicators
- Achieve 100% of the global quarterly revenue target
- Manage customer projects to a successful, on budget, on schedule completion
- Successfully manage the quarterly revenue forecast (within your pervue) within a 5% margin
Compensation
- To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
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GitLab brings teams together to shorten cycle times, reduce costs, strengthen security, and increase developer productivity.