Sales Consultant

• Inbound or outbound policy sales, based on leads and campaigns. Initiate customer relationship and meet various KPIs. Connect with the customer, conduct a needs analysis, and propose customer solutions. Needs a solid knowledge of products, their characteristics, and the market as well as a focus on the growth of the brand.

Responsibilities

Customer Focus:

• Builds strong customer relationships and delivers customer-centric solutions.

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people.
• Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Instill Trust:

• Gains the confidence and trust of others through honesty, integrity, and authenticity.

Ensures Accountability:

• Holds self and others accountable to meet commitments.

Persuades:

• Uses compelling arguments to gain the support and commitment of others.
• Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations.
• Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Communicates Effectively:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Shares information that people want to know; gives appropriate context and details when speaking.

Plans and Aligns:

• Plans and prioritizes work to meet commitments aligned with organizational goals.
• Makes skillful use of resources and support to deliver efficient, high-quality work.

Manages Conflict:

• Handles conflict situations effectively, with a minimum of noise.

General Education:

• Matric / Grade 12 or SAQA Accredited Equivalent (essential)
• Regulatory Exam 5 (essential)

General Experience:

• 1 Year of Telephonic Sales Experience (essential)