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Risk Administrator

Fidelity Services Group
GautengSouth Africa
16 days0 Applicants
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  • Administrate risk related documentation and investigate risk related queries. In this role, you will ensure that all risk related documentation is properly administrated; recorded and filed in the correct manner as per Risk department process flow. You will also be involved in investigating risk related queries and provide feedback to relevant role-players. Identifying all risk related queries and pro-actively inform & implement security measures to successfully curb preventable losses.

 Minimum Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Strong oral and written communication skills
  • Ability to work under pressure and meet targets and deadlines
  • Technical understanding
  • 2 years’ experience in doing reconciliations
  • Intermediate understanding of Excel; Word & Outlook

 Key Performance Areas: (not totally inclusive)

  •  Investigation of all loss related queries.
  • Investigation of bags for claim processing.
  • Reconciliation of data.
  • Compilation of crew details report.
  • Compilation of crew trends.
  • Compilation of Cash processing staff details report.
  • Compilation of Teller trends.
  • Pilferage investigation & compilation of report.
  • Weekly Risk report compilation.
  • Compiling of wrongly delivered report.
  • Plotting of Incidents: Robberies/Bombings/Grindings/Theft
  • Initializing claims on incidents.
  • Short & surplus trend reports compilation.
  • Robberies trending & statistics capturing.
  • Administrating technician WhatsApp group; extracting data & compilation of report.
  • Administrating of Polygraph tests.
  • Compiling Incident reports.
  • Compiling provision reports.
  • Document preparation for weekly management meetings.
  • Claims processing (complete process)

Core Competencies

  • Demonstrates integrity by modelling CashMaster’ s values and ethical standards
  • Strong analytical skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Support teams effectively and shows conflict resolution skills
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with clients and external actors
  • Remains calm, in control and good humoured even under pressure
  • Demonstrates openness to change and ability to manage complexities
  • Ability to advocate and provide policy advice
  • Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
  • Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
  • Excellent communication and negotiation skills to persuade and influence others
  • Ability to multi-task and prioritize work schedules


  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Service orientation
  • Deadline driven
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About the company

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

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