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Rental Sales Agent

Eastern CapeSouth Africa
5 days ago0 Applicants
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Fleet and Counter Product Planning

  • Ensure each reservation has an allocated vehicle taking note of customer requests
  • Ensure adequate resources to cover deliveries and collections for the day
  • Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions

  • Follow the rental process work instructions for the checkout process
  • Follow the rental process work instructions for the check-in process
  • Follow the 6-step  sales wheel at every check out to enhance the customer's experience and use of Avis Budget products and services


  • Modify rental agreements and capture rental information on Wizard  to ensure the rental agreement is accurate for billing purposes
  • Batch all documentation according to work instructions daily
  • Ensure QCEs are completed accurately
  • Follow the lost property work instruction
  • Correctly complete damage reports and follow the accident, damage, and report work instruction
  • Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
  • Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
  • File all documents

Customer Rental Experience

  • Follow the Breakdown and Accidents work instruction
  • Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown, or theft
  • Constant communication with the customer during the experience and ensure that the customer is satisfied after the experience
  • To provide any additional service to the customer during the rental period e.g. extensions, pricing, products, etc.

Health, Safety, and Security

  • Workplace is kept in a neat and hygienic condition
  • All assets are secured according to the procedure
  • (Range:  cash, keys, premises, documents, lost property)
  • Be aware of the evacuation/fire plan
  • All concerns are to be raised with Supervisor/Manager 

Internal and External Stakeholders

  • The role requires close engagement and collaboration with key internal and external stakeholders

Internal Stakeholders

  • All branch staff

External Stakeholders

  • Customers
  • Requirements


Academic Qualifications 


  • Matric
  • Code 08  unendorsed driver’s license


Work Experience


  • Incumbent will be responsible for his / her own transport to and from work
  • Shift work
  • Must be well presented
  • Must have the ability to sell
  • Preference will be given to applicants with Operations and/or Wizard experience.
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About the company
AVIS logo

Avis Car Rental is an American car rental company headquartered in Parsippany, New Jersey.

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