Quantitative UX Researcher

• Quantitative data gathering and analysis
• Defining and tracking Experience Measurements
• Interfacing with our Data Science and Advanced analytics teams
• Multivariate testing and continuous Experimentation approach
• Personalisation on Digital Platforms
• Driving Digital growth and Sales

Collaborate with:

• Data and analytics teams
• Design Chapter Leads, Designers & Qualitative Researcher
• Product Owners
• UX Designers
• Engineering
• E-commerce and growth teams
• Customer experience

Responsibility

• Ownership of measuring and interpreting in-product/on- platform behaviours
• Promote data literacy within the Design team
• Define and operationalise user experience measurement KPI's
• Ensure the integrity of quantitative evaluation of hypotheses and experience outcomes / Intended user interactions/behaviour
• Generate insights to inform hypothesis regarding product usages as it pertains to growth, sales and ultimately [Positive experience outcomes | Financial | Wellness | positive futures]
• Lead the creation of experience quality dashboards for Journeys on digital platform / ecosystem
• Identify improvement opportunities and provide recommendations that are actionable, focused on supporting experience-related design and product direction decisions

Technical Expertise

A deep understanding of quantitative research methods:

• A/B & multivariate testing
• Quant / Summative Usability Testing
• Card Sorting
• Tree testing
• Surveys

Proficiency in the following toolset:

• Google analytics (for web and app analytics)
• Firebase
• Tableau

E-Commerce and Journey optimization

Business Acumen

• Experience working in Digital
• Experience working in an agile/scrum development process.
• Thought leadership and caching in your area of
• Continuous Experimentation 

Management Effectiveness

• Develops peers and possibly direct reports through mentoring and coaching.
• Drives operational excellence through area of supervision.
• Leads service delivery.
• Accountability for managerial work, including selection, performance management and talent management.
• Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
• Manages supplier relationships in delivery.
• Needs to report on and hold accountability for the performance of the Quantitative Research chapter

Education

• Bachelor of Science (BSc)