Manager, Customer Success

• Build and maintain ongoing relationships with the identified key persons within the client organization
• Identify and recommend enhanced and new services that answer clients' business needs
• Have a comprehensive understanding of NielsenIQ products and services
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems, and questions
• Maintain accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and responses to special requests.
• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite training

About You

• You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next

Qualifications

• Bachelor's degree with 4-6 years experience in FMCG / Service / Retail industry
• Strong Client Focus and Proactiveness
• Working knowledge of research techniques and methodologies
• Strong presentation skills, Logical thinking, Strong command of excel
• Effective writing skills