Key Account Representative

• To manage and control the movement of cargo from the designated origin to the prescribed destination in-line with the client’s instructions and requirements, whilst adhering to company policies, procedures & client requirements.  

As an Import & Export Controller, you will work on accurately executing day-to-day freight forwarding operational activities across the world for all clients. You will cover the following tasks: 

• Negotiate and organize transport movements with a vast contact base of sub-contractors. 
• As well as internally- understanding client requests, being able to action them accordingly on and off the system, Opening files, doing SI’s and sending pre-alerts to needed parties internally and agents, following up on bookings with tradelines,  monitoring shipments and arranging for the necessary documentation to be processed, transport to be arranged. 
• Ensure you do invoices, creditors, as well as ledgers. Ensure to build on client relationships as well as relationships internally
• Receive and manage new shipments
• Receiving new shipping instructions. Either internally or from clients' direct
• Manage by actioning and acknowledging the request
• Action according to process in place either on-system and or off system
• Opening files
• Issue Si’s
• Follow up on those bookings that have been made
• Receiving documents to check
• Sent pre-alerts out as well as load cons, cross haul instruction unpacking if needed
• Manage daily on Manto

Monitoring of shipments & Tracking   

• Monitor shipments from sailing until arrival at port
• Ensure clearing etc. is done and all docs are in place that is needed.
• Monitoring process from arrival to the terminal
• Ensure cargo is being booked on trucks to move to provided destinations
• Sent out daily tracking as required by the customer

Administration 

• Raise invoices based on clients’ contract requirements within set invoicing trigger, send invoices and supporting documents to Customers as needed for payment
• Capture all creditor's invoices, raising queries with relevant parties and/or the Accounts Department.
• Take profits the same day as raising debtors’ invoices and ensure that all relevant BOS fields are complete and closed files.
• Close files once the file balance is reading zero.
• And keep ledgers up to date as per the process

Requirements
Competencies

• Skills Behaviours
• Communication
• Accuracy
• Coordination
• Adaptability
• Interpersonal
• Attention to Detail
• Planning and Organising
• Deadline Oriented
• Time Management
• Prioritise
• Work Under Pressure
• Respect

Education (Formal Qualification Required)

• Minimum Grade 12 (NQF Level 4)
• Diploma in Logistics & Transport Management - Ideal

Training and Knowledge

• MS Office (Word, Excel, Outlook)
• Basic knowledge of the shipping industry
• Knowledge of finance (invoicing, etc.)
• On-the-job training on logistics operating systems and processes
• CONTRACT LAW- knowing the importance of understanding shipping documents
• Understanding customs clearing processes and documents

Experience (Minimum Experience Required)

• 5 years Minimum Experience in a forwarding environment in Logistics

Other

• Valid Driver’s License
• Required to work after hours and on weekends.