Junior Specialist: Operations

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outcompeting ICA requests manage restrictive control and special deferrals process deferral
• Perform all client remediation, including a refresh of all High risk and PEP clients ensuring that the validation adheres to and upholds the standards required by regulatory and business rules.
• Accountability
• Validation of Client & Product Onboarding [30%] 
• Comply with Regulatory Risk, Compliance and Governance requirements ? Perform the validation for onboarding applications to ensure compliance ? Perform activation of product instructions 
• Follow-up with relationship bankers to ensure that all the clients with 90 days dispensation are remediated within the set timelines to avoid restrictive control
• Ensure that all existing clients identified as High Risk or PEP are re-onboarded in line with the special regulatory standards 
• Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable the delivery of acceptable client experience Accountability: Client Remediation and Refresh [50%] 
• Responsible for all remediation projects ( i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting) 
• Perform gap analysis and transactional analysis for all clients 90 days before the remediation date 
• Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via email/SMS/Visitation/Telephone etc.) ? Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs 
• Update all relevant systems to ensure clients are fully remediated 
• Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to Companies Law Accountability: Restrictive Control [10%] 
• Perform remediation requirements for all clients in/to be placed in restrictive control 
• Manage the special deferrals within the frontline in line with the governance and approval process Accountability: Team Work and Self Development [10%] 
• Be an active participant in meetings and provide suggestions for ways of improving client service 
• Share best practices and specialist knowledge with the team to improve service delivery 
• Create supportive relationships with colleagues and create a sense of team spirit ? Keep abreast of relevant training to the role including own regulatory training completion by the due date 
• Maintain and continuously look for opportunities to further develop skills and knowledge base 
• Build a sound understanding of Relationship Banking knowledge 
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment with Absa values and vision

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)