Junior Retention Specialist HR Studio (Pty)

• A highly organized and innovative Junior Retention Specialist to join our client’s team.

Who are you?

• Strong interpersonal skills
• Highly organized
• Cool-tempered and able to handle objections and rejection from customers
• Good negotiating skills with the ability to handle and address complaints or objections
• Exceptional attention to detail
• Able to use own initiative
• Thrives in an environment with high demands, meeting deadlines and targets
• Consistent, dependable and efficient
• Excellent computer and MS Office skills with advanced knowledge of Excel and ability to develop reports

What’s the role?

You will be responsible for:

• Reiterate the value offering of the client to the community members and or donors to better manage the retention of subscriptions and or contributions.
• Assist with the processing of cancellations and reductions process on the various systems.
• Weekly follow up meetings with the sales team on their progress in converting new home owners.
• Escalating noncompliance to the relevant line manager.
• Sign up new homeowners in certain area.
• Additional deliverables may be required from the role but not stipulated above.

Boxes to tick…

• Matric
• Similar role within a customer care, administration or sales role - advantageous
• Proficient knowledge on the following systems: Listener, Apsys and Salesforce - advantageous
• Driver’s license and own transport