IT Business Systems AnalystAspen Pharma Group

• Strategic and tactical role in the digital technology organisation and is accountable, in the domain of this position, to manage the provisioning and support of reliable secure software applications and services which support business capabilities and are easily re-used, maintained and updated to meet current and future organisational needs.  Responsibilities include stakeholder identification and relationship management, application life-cycle management, requirements management, business process definition, content authoring and user training, investigation of operational issues, problems, measuring and managing related service contract performance and finding new opportunities in effective business solutions through improvements in aspects of business operations and business systems.

Responsibilities

Stakeholder management

• Identify stakeholders for the IT services provided within domain of this position, to engage, manage and monitor the relationship and stakeholder communications, to agree on mutually beneficial outcomes and getting commitment to action through consultation
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
• Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.
• Skills: Relationships and Engagement – Stakeholder Relationship Management (Level 4 – Enable)
• To align the technology strategy for the IT services provided within the domain of this position with the business mission, strategy, and processes and documenting this using architectural models while identifying and assessing new and emerging technologies, products, services, methods and techniques
• Interpreting business goals and drivers and translating business strategies and objectives, assessing current capabilities and identifying required changes in capabilities to achieve objectives
• Contributing to creating and reviewing systems capability strategy, reports and technology roadmaps and the sharing of knowledge and insights
• Supports monitoring of the external environment and assessment of emerging technologies
• Develops models and plans to drive business efficiency taking advantage of opportunities to improve performance

Business Process Management

• Define, evaluate and describe business processes, identify change options, and evaluate the financial, technical and business feasibility within the domain of this position
• Understanding the purpose and benefits of modelling using established techniques, as directed, to model simple subject areas within the domain of this position
• Describing the interrelationships between people, organisation, service, process, data, information, technology and the external environment in iterations of architectural models and views
• Determining requirements for and specifying effective business processes, through improvements in technology, information, or data practices, organisation, roles, procedures and equipment.
• Ensuring defined models are aligned with the business vision, mission, objectives and strategy by engaging with relevant stakeholders and specialists and evaluating for financial, technical and business feasibility
• Employ standard techniques to get information required for feasibility assessment and support identification of tangible costs and benefits in development of business cases

Customer Requirements

• To manage the business requirements within the domain of this position throughout the entire delivery and operational life cycle
• Eliciting and documenting functional and non-functional requirements
• Ensuring customer requirements are accurately reflected
• Review and validating these requirements for errors, omissions, and any constraints, and negotiating trade-offs that are acceptable to key stakeholders within budgetary, technical, regulatory and other constraints

Knowledge sharing

• Controls, monitors, and evaluates content to ensure quality, consistency and accessibility of messages and optimal use of chosen media. Understands and manages risks associated with publishing content.  Moderates content and ensures content can be re-purposed appropriately.  Reviews work of others and takes responsibility for ensuring appropriateness
• Systematically capturing, sharing, developing and exploiting the collective knowledge of the organisation
• Supporting a knowledge sharing culture to drive the successful adoption of technology solutions
• Facilitating internal and external collaboration and communications
• Establishing and supporting Centers of Excellence
• Capturing, organising and developing information and knowledge from employees, customers and external partners
• Produce knowledge base articles that are accurate, current, relevant and easily understood by the intended audience.
• Clarifies detailed content requirements with customers and representatives of the intended audience
• Designs, creates, controls and evaluates moderately complex subject matter.
• Makes informed decisions about the best way to present information to an audience.
• Contributes to knowledge management systems to meet business needs

Requirements
Background/experience

• Tertiary Qualification in IT or related Business qualification
• Current industry certification (ITIL, TOGAF, GXP, etc.)
• Formal Business Analyst qualification advantageous
• Business Process Management Methodology (BPM / BPMN 2.0, SDLC, etc.)
• Enterprise Architecture (TOGAF, Archimate, etc.) and project / implementation Methodologies (PRINCE II, PMBOK, Agile, etc.) will be an advantage
• 4 – 7 years Business Experience within the specific domains
• 2 – 5 years IT Functional Support in Pharma or equivalent experience

Specific job skills

• Experience managing internal customer relationships
• Experience and sound knowledge of business processes, quality management and customer support practices and improvement practices
• Experience leading and influencing customers and matching needs to solutions

Competencies

• Create the future
• Performance Driven
• Accountability/ Ownership        
• Communicate Effectively
• Dealing with ambiguity Embrace Change          
• Contribute Special Expertise
• Take Action with Integrity