Front Of House Manager

• Management of on-site front-of-house staff
• Setting and management of service delivery standards
• Training of all front-of-house staff
• Implement and maintain systems
• Analyse and pre-empt client needs and possible complaints
• Stock controls and asset management
• Management of client satisfaction and contribution to quality control programs
• Client / Customer relations - maintaining a sound interpersonal relationships with the Client.
• Human Resources Management (including I.R., training, and development) and performance management
• Operational standards - maintaining all operational standards as agreed
• Meeting all quality/star grading standards in all areas of responsibility, as per Fedics Grading checklist
• Make sure all financial standards are in place
• Assisting the Manager in the management of the business where needed

Skills and Competencies
 

• Strong judgment and problem-solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regard to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate

Qualifications
 

• Relevant tertiary qualification and/or equivalent level of competence
• Matric
• 5 Years experience in a similar position
• 5 Years experience in the catering or hospitality industry
• Good communication and customer relations skills