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Driver II: Shifts

Western CapeSouth Africa
5 days ago0 Applicants
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  • Prepare quantity and mix of vehicles required for rental as per manifest/Supervisor
  • Prepare the vehicle according to procedure and quality checks on the QCE
  • Clean vehicle according to procedure
  • Resolve any discrepancies/irregularities accordingly and report to Supervisor
  • Move dry vehicle to ready-line and conduct final quality checks
  • Complete relevant sections on QCE and sign off

Deliveries (Customer Interaction)

  • Obtain delivery and collection manifest for the day/shift
  • 1 hour before delivery, prepare vehicle according to procedure
  • Collect Rental Agreement, point of sale device and any requested ancillary sales product from office
  • Check route to delivery address to prevent getting lost
  • Confirm who will collect driver from delivery address
  • Deliver vehicle on time to customer
  • Confirm validity of driver's licence, passport and credit card
  • If above is not valid, contact office for instructions
  • Explain Rental Agreement, offer additional Ancillary Sales products, check car with customer and obtain initials, signature and POS slip (including recording credit card details)
  • If concerns with above, contact office for instructions
  • Hand over car keys to customer and return to Branch
  • Hand over Rental Agreement and relevant documentation to Rental Sales Agent (Range: inbound checklist, voucher, counter products agreement, quality checklist)

Collections (Customer Interaction)

  • Obtain delivery and collection manifest for the day/shift
  • Print out the RA to check for Ancillary Sales products and customer details
  • 1 hour before collection, check route to collection address to prevent getting lost
  • Confirm collection time with customer, confirm who takes the driver to the collection address
  • Collect vehicle on time from customer
  • Inspect vehicle for damage with customer and collect any Ancillary Sales products
  • If damage is found, assist customer in completing damage report
  • If concerns with above, contact office for instructions
  • Collect car keys from customer and return to Branch
  • Complete QCE as per check-in procedure
  • Hand over QCE to Rental Sales Agent and damage report if applicable


  • Once vehicle has been prepared for rental, park vehicle in bay
  • Prepare interior of vehicle according to procedure (Range: trip meter reset, radio set to local English station, clip seat belts in, wiped, no-smoking sign etc.)
  • Lock vehicle
  • Complete QCE section and hand over keys to Rental Sales Agent 

Local transfers (no customer interaction)

  • Collect VTC from Rental Sales Agent/Despatcher
  • Inspect vehicle condition and complete relevant section on QCE
  • Drive vehicle according to standard road and Avis Budget requirements (Range: speed, safety belt, locked doors, rules of the road, safe route).
  • Deliver vehicle on time to location (no deviation from route)
  • Complete relevant section on QCE
  • Park vehicle in relevant area (Range: accident, workshop, turnback, available to rent)
  • Complete vehicle details on VTC and hand over with keys and QCE to Manager

Stakeholders (internal & external customers, suppliers, shareholders, communities)

Customer Service 

  • All internal and external customer interactions reflect the Avis culture, values and promises

Health, safety and security

  • Workplace is kept in a neat, dry and hygienic condition
  • Wear protective clothing supplied (Range: boots, gloves etc.)
  • Equipment and detergents are used according to safety specifications
  • All assets are secured according to procedure (Range: keys, QCE's, vacuum cleaner, detergents and other cleaning aids)
  • Be aware of evacuation plan and all relevant Health and Safety plans
  • All concerns to be raised with Supervisor/Manager

Team meetings

  •  Attend all Redline team meetings

Internal and External Stakeholders

  • The role requires close engagement and collaboration with key internal and external stakeholders 

Internal Stakeholders

  • All branch staff

External Stakeholders

  • Customers
  • Requirements

Academic Qualifications 


  • Matric
  • Valid Code 8 Drivers License
  • Note: This position will require working outdoors and a level of general physical fitness.

Work Experience


  • Must be well presented


  • Previous experience as a driver
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About the company
AVIS logo

Avis Car Rental is an American car rental company headquartered in Parsippany, New Jersey.

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