Document Verification Agent

• High attention to detail with a focus on quality when verifying customer loan application documents. 
• Demonstrate accountability.   
• Work alongside the subject matter experts and analysts within the verification space to review, improve and streamline the verification workflow.  
• Hit targets in a fast-paced, high-volume, and high-quality customer success environment.
• Ensure processes and tasks are completed in line with our service level agreement.

What would the ideal candidate be great at?

• Display a strong level of agility and adaptability in a fast-paced Fintech environment.   
• Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business.
• Proven ability to remain calm under pressure.
• Advanced troubleshooting and multi-skilled strength set.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to assess complex situations and use creativity to solve problems.
• Proven ability to operate independently and within a team environment, whether that be remotely at home or in the office with the team. 
• Strong self-awareness and the ability to conduct oneself confidently.
• Have the ability to debate constructively and challenge conventional wisdom.
• Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain.
• Great financial acumen, and understanding of the functional and operational elements of a financial business and products.

Qualifications and experience

• 3+ years’ experience in a data capturing role.
• 3+ years’ experience in document verification within the financial services industry.
• Thrives in a busy environment and handles stressful situations calmly and professionally.
• Degree qualification
• Fintech experience – hopefully you would have experienced the excitement and challenges of working at the bleeding edge of disruptive technology within financial services.
• Experience with FCA or have worked in a business that is FCA regulated before.
• Growth Company experience – you may have experienced rapid growth in your current role or company, knowing how to keep pace with changing processes and dependencies.