Director: Digital Experience

• Contribute to strategy formulation, execute regional or global business strategies for products and services and direct short-term and long-range planning and budget development.
• Drive adherence to key policies, processes and methodologies to ensure operational efficiency and design and enhance business processes, tools and operating models to improve productivity.
• Participate in acquisition and growth activities at a regional or global level and contribute to capital market development.
• Set operational and/or performance goals for each department, establish and monitor performance reporting systems and measure performance against performance goals.
• Define, collect and gather root-cause analysis for the Field Operations issues to facilitate improvement management.
• Develop an annual operational budget and manage expenditure against this budget.
• Effectively manage a team, their resources, development and overall performance.
• Responsible for high-level relationship management with clients.
• Works to grow the client relationship by identifying new business opportunities.
• Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
• Generally, has profit and loss responsibilities.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function

What will make you a good fit for the role?

• Understanding user experience and how to enhance digital tools.
• Experience executing user experience strategies, deployment and ensuring adoption and stabilization of these strategies.
• Design authority in user experience.
• High level of communication skills.
• ServiceNow / ITSM product understanding experience is required.