Desktop Support Analyst

• Onsite support for daily incident resolution and service requests fulfilment.
• Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLA’s
• Commissioning and decommissioning of domain and non-domain machines using SCCM in compliance with standard procedure
• Software deployment using SCCM
• Plan, coordinate and assist with Employee Desk moves
• Be willing to work After Hours due to standby support or project related tasks.
• Document procedures and troubleshooting.
• Audio-visual / video conferencing support
• Printer support
• Azure Virtual Desktop (AVD) support

Skills Required

• Passionate about technology
• Attention to detail
• Problem solving skills
• Ability to work well under pressure
• Effective communication style
• Methodical approach to work
• Prioritization of Daily tasks based on urgency and impact
• SCCM
• Office 365 support (Intermediate – Advanced)
• Windows 10/11 (Intermediate – Advanced)
• Smart device support (iPad, iPhone & Android) using Intune Management
• Audio-visual / video conferencing support
• Printer support
• Azure Virtual Desktop (Advantageous)

Experience

• Minimum 5 years desktop support

Qualification

• Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS)