Deputy Director: Services Manager

Minimum Requirements    

• An appropriate 3-year tertiary qualification (National Diploma/B-degree/ equivalent or higher); A minimum of 5 years’ management level experience in an ICT environment.

Recommendation    

• A valid code B driving licence. Willingness to travel and work outside of normal hours according to service delivery needs.

Key Performance Areas    

• Managing a team of professionals and service providers, directly or indirectly, that have to perform and deliver services in accordance with the approved requirements and prioritised needs relating to client services such as: quality control, ensuring that expenditures remain within budget, capacity management and planning to meet business demands
• Liaising with client departments; Managing the following client services: Decision Support Systems, Help-Desk and Change Management, Business and Systems Analysis, WEB Support, Desktop Applications, ICT User Training, ICT Advisory Services, ICT Planning/MSP
• Business Continuity Planning; Providing inputs regarding the development and planning of provincial ICT policy and strategy
• Acting as e-Government champion and co-ordinating all aspects of e-Government service delivery and operational support
• Developing and managing appropriate departmental service level agreements and contracts
• Provide inputs into the budget and fiscal process
• Member of the component’s management team.

Competencies    

• Knowledge of the following: Public Service Acts, policies and regulations; ICT Training, Infrastructure and Security; HR matters; Finance; Business and Systems analysis; Technical standards and procedures
•  The following skills:  Computer literacy in MS Office Package (Word, Excel, PowerPoint etc); Strategic Planning; Communication (written and verbal); Planning and organization and decision making; Customer Relationship Management; Ability to work independently and as part of a team; Ability to work under pressure and meet deadlines; Self-motivated and disciplined.