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Customer Support Analyst (Italian Speaker)

Western CapeSouth Africa
17 days0 Applicants
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  • Review incoming application forms, validate and submit to DigiCert's technical department
  • Engage with external customers and internal stakeholders via phone, live chat, video calls and email
  • Research customer organizations and verify contact details online
  • Identify, document and alert managers of customer-call trends
  • Execute DigiCert's validation process according to our internal documentation
  • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
  • Coordinate the implementation or scheduling of validation testing with affected departments and team members
  • Learn product features and gather customer requirements to confer with management
  • Determine validation objectives and standards with internal managers
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
  • Process incoming and outgoing mail

What You Have

  • Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in Italian (essential)
  • 2 year's experience in a customer service or similar role (advantageous)
  • Tertiary qualification (advantageous)
  • Proven track-record in evaluating and mitigating risk
  • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
  • Excellent written and verbal communication skills
  • Tool experience: Microsoft Office and other software applications
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We are the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence.

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