flag icon

Go back

TransUnion company logo

Consumer Quality Support Team Lead

GautengSouth Africa
6 days ago0 Applicants
eye icon0


  • Manage daily operations of Consumer Quality associates related to productivity, timekeeping, performance, and all other relevant metrics
  • Handle review request and quality disputes
  • Work with various internal audit teams in order to provide requested date for internal and external exams
  • Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy
  • Provides trend data to site management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Delivers actionable data to various internal support groups as needed
  • Coordinates and facilitates call calibration sessions with necessary colleagues
  • Provides feedback to call center team leaders and managers
  • Prepares and analyzes internal and external quality reports for management staff review
  • Collaborates with onshore teams to discuss process efficiencies
  • Executes other duties as assigned
flag iconReport
hide iconHide
About the company
TransUnion logo

TransUnion is an American consumer credit reporting agency. It's customers include over 65,000 businesses.

Jobs close to you