job description - Branch Administrator (Localised Security Solutions)
- Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed.
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12
- Minimum 2 years Administration Experience
- Computer Literacy (Excel, MS Word, Outlook)
Responsibilities and Duties:
Sales Support
- Receive contracts
- Check contract to ensure that they have been completed correctly
- Submit contracts to Cape Town office for processing
- Receive, resolve and resubmit rejected contracts
- Assist with other Sales related Administration as and when needed
- Distribute faxes received to the Sales Consultants
- Filing all sales admin documents
- Answer all calls received timeously
- Assist with other Ad-hoc duties as and when required
- Assist with capturing feedback
Customer Interaction:
- Answering Switchboard and direct calls
- Customer liaison and telephonic enquires
- Attend to visitors and job applicants calling at the office
- Assist and follow up on all quires received point to point
Technical Support:
- Booking of technicians when required.
- Assists technicians will queries and looking up details
- Assists technicians by putting them on test
- Assist client with general technical queries
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About the company
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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
