Account Manager

Strategy and client service

• Facilitating client meetings, liaising with third-party suppliers and circulating accurate minutes and contact reports of all client meetings, clearly mapping agreed way forward and objectives and following up on actions
• Ensuring communication is kept open across client and teams so that all parties are informed
• Taking accurate, thorough briefs from clients and internal stakeholders
• Working closely with editors and editorial teams to ensure that all work is fulfilling client needs

Budgets

• Drawing up detailed cost estimates for current and new business opportunities with clients, ensuring they are signed off in good time and that the paperwork is accurate
• Tracking POs and billing
• Ensuring that all project costs are calculated according to company guidelines and have been approved by relevant parties
• Sending invoices on a monthly basis to client
• Monthly management and reporting of budgets for each account, including keeping a spendtracker of all costs
• Quarterly budget reforecasting for each account
• Keeping the Financial Director updated on any changes to the current annual budgets
• Anticipating future budget challenges and initiating appropriate action to respond rapidly to meet the demands of a changing business environment

People

• Where necessary, coordinate the production process between third-party and freelance suppliers
• Continue to build on existing relationships with clients, making a concerted effort to understand their business needs and to ensure that the team understands these business drivers.

Administration

• With the support of the campaign managers, contract all influencers, ensuring deliverables are scoped, clearly articulated and understood and that all client requirements are considered and documented
• Be responsible for the timeous delivery of all influencer projects, including creating accurate timelines and coordinating internal resources, third-party suppliers and the influencers themselves
• Project manage the workflow and approval processes
• Review plans to drive greater margin and value through innovation and better and different ways of working
• Provide accurate plan details and updates to clients

Minimum Requirements:

• Minimum of four years’ previous experience in account management and/or project management with an agency is essential, preferably with experience working on influencer campaigns.
• Excellent computer literacy and experience with project management software.
• Solid experience in managing budgets
• Experience in digital media and a good understanding of terminology and all major digital platforms
• Excellent written and verbal communication skills.
• Strong client service skills and experience
• Have an appropriate sense of urgency, prioritization, tenacity and attention to detail
• Ability to understand and interpret a client brief and communicate this clearly and consistently to the creative team
• A broad operational range across digital platforms